Sydney, October 2025 – Soprano Nominated for ‘Best Implementation of AI in Customer Engagement’ with Acorn Compliance for Innovative Onboarding Chatbot Global automated

HR teams wear a lot of hats… From recruitment and onboarding to engagement and compliance, they’re the engine room behind any well-functioning organisation.

Sydney, September 2025 – Soprano Enhances its Enterprise Messaging Offering After Entering Strategic Partnership with Aduna Aduna, the global aggregator of standardized network

Artificially Inflated Traffic (AIT) is a hot topic right now, and with good reason. As businesses have increasingly shifted traditional manual or in-person

1st Central (https://www.1stcentralinsurance.com/) is one of the UK’s fastest-growing insurance providers with around 1.5 million customers. Focal to 1st Central’s business strategy is using technology, including data analytics, AI, and digital capabilities, to deliver underwriting excellence and ...

While organizations have grown accustomed to AI-powered chatbots and copilots that respond to direct commands, agentic AI represents the next leap forward—in fact many businesses are already experimenting with agentic AI, even if it is just for very discrete and internal use cases.  What is Agentic ...

Succeeding with Generative AI starts with asking the right questions. The stakes for LLM-based and Generative AI implementations are high and executives across banking, insurance, mortgage, healthcare, and other regulated industries are faced with a crowded landscape of AI vendors—all in a rapidly ...

Mortgage servicers face a complex balancing act when managing delinquent accounts. They must maximize collection rates while maintaining compliance with regulations, all while treating homeowners with empathy during what is often their most financially vulnerable moment. Traditional collection ...

The Transformative Power of Voice AI, fueled by Generative AI and Large Language Models (LLMs) As customer expectations for fast, personalized, and secure service continue to grow, banks are turning to Voice AI as a powerful enabler of next-generation customer engagement. No longer limited to basic ...

In today’s rapidly evolving AI landscape, private Large Language Models (LLMs) are gaining significant traction among forward-thinking organizations. While public models like ChatGPT have captured mainstream attention, enterprises are increasingly turning to private LLMs for mission-critical ...