News and Reviews

Learn how Club Med designed, implemented, and continuously refined its conversational AI strategy — starting with a WhatsApp chatbot in Brazil.

Emerging technologies are transforming digital experiences, which are evolving to become more human-centered, assistive, anticipatory, and agentic.

Today, under the headline-grabbing geopolitical and geoeconomic volatility, a significant, and potentially more consequential, transformation is unfolding in the public sector.

Generative AI search experiences are increasingly conversational, assistive, and agentic. As a result, distinctions between search experiences are disappearing. Our latest report helps marketing, digital, and technology leaders and processes adapt to genAI-integrated search.

In the rapidly evolving landscape of software development, one month can be enough to create a trend that makes big waves.

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Most companies make the wrong business case for their chatbot. Here’s how to make the right one.

Remember this Quora comment (which also became a meme)?(Source: Quora)In the pre-large language model (LLM) Stack Overflow era, the challenge was discerning which code snippets to adopt and adapt effectively. Now, while generating code has become trivially easy, the more profound challenge lies in ...

The past year has marked a turning point in the corporate AI conversation. After a period of eager experimentation, organizations are now confronting a more complex reality: While investment in AI has never been higher, the path from pilot to production remains elusive. Three-quarters of ...

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI chatbots can sway voters better than political advertisements The news: Chatting with a politically biased AI model is more effective than political ads at ...