News and Reviews

RCS has been a hot topic in the messaging space for years.  Recently though, the spotlight has grown even brighter after Apple RCS

Text messaging has come a long way over the years… SMS gave businesses a fast, direct line to customers, and it still delivers

Businesses are messaging customers more than ever, but choosing the right channel can make or break the experience.  SMS offers unmatched reach and

Sydney, October 2025 – Soprano Nominated for ‘Best Implementation of AI in Customer Engagement’ with Acorn Compliance for Innovative Onboarding Chatbot Global automated

HR teams wear a lot of hats… From recruitment and onboarding to engagement and compliance, they’re the engine room behind any well-functioning organisation.

Sydney, September 2025 – Soprano Enhances its Enterprise Messaging Offering After Entering Strategic Partnership with Aduna Aduna, the global aggregator of standardized network

Artificially Inflated Traffic (AIT) is a hot topic right now, and with good reason. As businesses have increasingly shifted traditional manual or in-person

1st Central (https://www.1stcentralinsurance.com/) is one of the UK’s fastest-growing insurance providers with around 1.5 million customers. Focal to 1st Central’s business strategy is using technology, including data analytics, AI, and digital capabilities, to deliver underwriting excellence and ...

Mortgage servicers face a complex balancing act when managing delinquent accounts. They must maximize collection rates while maintaining compliance with regulations, all while treating homeowners with empathy during what is often their most financially vulnerable moment. Traditional collection ...

Succeeding with Generative AI starts with asking the right questions. The stakes for LLM-based and Generative AI implementations are high and executives across banking, insurance, mortgage, healthcare, and other regulated industries are faced with a crowded landscape of AI vendors—all in a rapidly ...