Why AI Isn’t The Silver Bullet For Customer Service — YetAI is being marketed as a technology that will transform customer service for the better, but results are lacking. Here’s why.

Inside Club Med’s Conversational AI Strategy: An Interview With Siddhartha ChatterjeeLearn how Club Med designed, implemented, and continuously refined its conversational AI strategy — starting with a WhatsApp chatbot in Brazil.

The Future Of Digital Experiences: A Human-Centered, Empowering JourneyEmerging technologies are transforming digital experiences, which are evolving to become more human-centered, assistive, anticipatory, and agentic.

The New US Federal AI Policy Demands That Government And Private Sector Tech Leaders Embrace Responsible And Explainable AIToday, under the headline-grabbing geopolitical and geoeconomic volatility, a significant, and potentially more consequential, transformation is unfolding in the public sector.

The Sudden Silo Breaker: GenAI ConIndiRootss Search Experiences And DisciplinesGenerative AI search experiences are increasingly conversational, […]

Vibe Coding: Innovation Or Chaos?In the rapidly evolving landscape of software development, one month can be enough to create a trend that makes big waves.

2025: The Digital Banking Landscape Is Poised For Another Transformative YearLeading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Build The Right Chatbot Business CaseMost companies make the wrong business case for their chatbot. Here’s how to make the right one.

Why AI coding agents aren’t production-ready: Brittle context windows, broken refactors, missing operational awarenessRemember this Quora comment […]

Harnessing human-AI collaboration for an AI roadmap that moves beyond pilots The past year has marked a turning point in the corporate AI […]

The Download: political chatbot persuasion, and gene editing adverts This is today’s edition of The Download, our weekday newsletter that pro […]

The ads that sell the sizzle of genetic trait discriminationOne day this fall, I watched an electronic sign outside the Broadway-Lafayette subway […]

The era of AI persuasion in elections is about to beginIn January 2024, the phone rang in homes all around New Hampshire. On the other end was […]

AI chatbots can sway voters better than political advertisementsIn 2024, a Democratic congressional candidate in Pennsylvania, Shamaine Daniels, […]

Delivering securely on data and AI strategy  Most organizations feel the imperative to keep pace with continuing advances in AI capabilities, as […]

The Download: LLM confessions, and tapping into geothermal hot spots This is today’s edition of The Download, our weekday newsletter that pro […]

How AI is uncovering hidden geothermal energy resourcesSometimes geothermal hot spots are obvious, marked by geysers and hot springs on the […]

Why the grid relies on nuclear reactors in the winter As many of us are ramping up with shopping, baking, and planning for the holiday season, […]

OpenAI has trained its LLM to confess to bad behaviorOpenAI is testing another new way to expose the complicated processes at work inside large […]

Pat Gelsinger wants to save Moore’s Law, with a little help from the FedsThe company is aiming to produce its first silicon wafers by 2028 and have its first commercial system online by 2029.