How Voice AI in the Age of Generative AI and LLMs is Reshaping Banking
With the power of Generative AI and Large Language Models (LLMs), voice has re-emerged as a critical channel for customer interactions—smarter, more automated, and more personalized than ever before. No longer a challenging channel to automate, thanks to advancements in Generative AI, LLMs, voice-to-text technology, and speech recognition, Voice AI Bots and Intelligent Virtual Assistants […]
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