How UX Research Methods Reveal Hidden AI Orchestration Failures in Enterprise Collaboration Agents
I have spent the last several years watching enterprise collaboration tools get smarter. Join a video call today, and there’s a good chance five or six AI agents are running simultaneously: transcription, speaker identification, captions, summarization, task extraction. On the product side of it, each agent gets evaluated in isolation. Separate dashboards, separate metrics. Transcription […]
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