Did you miss Instagram Summit by Manychat? Don’t worry; we’ll be back at it next year with even more inspiration and insights for you. In the…

Monetization is cool, but you don’t need every interaction with your followers to lead to a conversion. Sometimes, it’s just about deepening the connection in the…

I’m used to the daily grind of hitting deadlines. On the page, I can knock out an op-ed, essay, or article with precision and always on…

Running ads on Facebook can be a smart investment or a straight-up money pit. The difference lies in knowing how to set them up the right…

You may or may not know the name, Ralph Waldo Emerson, but the world-renowned thinker had some profound thoughts on what the human condition was capable…

You have 8.2 seconds. That’s officially less than the attention span of a fruit fly. And in those eight pathetic seconds of collective attention span, your…

You know that rush when someone follows you? That’s not just a number going up. That’s a real person saying, “Show me more.” Now you can…

Good news, you can send messages to subscribers beyond 24 hours with the one-time notification rule. Learn more about how to use OTN.

Imagine a world where your customers never have to wait for assistance from a human agent. They ask a question, and instantly, an AI-powered assistant responds with the exact solution they need.  This is what a knowledge base chatbot does. It uses your existing content, such as FAQs, guides, and ...

After working with chatbots for half a decade, I’ve learned that even the most advanced AI can fall short if it doesn’t get what people are really saying. That’s where chatbot intents take the lead. They’re what help a bot move from just answering questions to actually understanding user goals and ...

Let’s be real—most businesses are terrible at customer communication. Without a clear customer communication strategy, the cracks show fast. And that’s not just an opinion: according to Forbes, bad customer service could cost companies $3.7 trillion every year. Here’s the thing—slow replies, ...

“A confusing chatbot can lose a customer faster than a bad sales pitch.” Over the last couple of years, I’ve seen businesses with great products undermined by chatbots that frustrate rather than guide. Customers don’t want endless options or dead ends. They want quick, clear answers that build ...